We know that plans change - life happens. 

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We want to make rescheduling as easy as possible while also making sure our small workshops can run smoothly.

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Can I get a refund?

Workshop bookings are non-refundable.

However, if you can no longer attend your workshop, we're happy to help you move your booking to another available date at no additional cost, as long as you contact us at least 48 hours before your scheduled workshop.

This policy is subject to any mandatory consumer rights that may apply under Portuguese or EU law.

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Can I reschedule my workshop?

Absolutely.

Just email us at hello@plurastudio.co at least 48 hours before your scheduled workshop, and we'll move your booking to another available workshop date at no additional cost.

Rescheduling is subject to availability.

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What if I contact you less than 48 hours before?

If you contact us less than 48 hours before your workshop, we cannot guarantee that we will be able to reschedule your booking.

Bookings that are cancelled or missed with less than 48 hours' notice are normally non-refundable and non-transferable.

That said, if something unexpected happens, feel free to reach out. We'll always do our best to find a fair solution where we can.

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What if Plural Studio cancels or needs to reschedule?

If we need to cancel or significantly reschedule a workshop, we'll contact you as soon as possible.

You will have the option to:

• Move your booking to another available date at no additional cost; or

• Receive a refund where applicable.

 

Running late or missing your workshop

Please arrive on time so that you can get the most out of the workshop and so we can keep the experience running smoothly for everyone.

If you arrive late, we will do our best to accommodate you, but depending on how late you are, we may not be able to extend the workshop or repeat parts of the experience.

If you miss your workshop without contacting us, the booking will normally be considered used and will not be eligible for a refund or rescheduling.

If you have an unexpected situation, please contact us at hello@plurastudio.co and we'll do our best to help.

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Need to change your booking?

Just email us:

hello@plurastudio.co

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We're a small studio, so the earlier you let us know, the easier it is for us to offer your spot to someone else. Thank you for understanding. ♡