Last updated: 25 August 2026

At Plural Studio, we respect your privacy and are committed to protecting your personal data.

This Privacy Policy explains how CLAVE DE SOLSTICIO, operating under the brand Plural Studio (“Plural Studio”, “we”, “us” or “our”), collects, uses, stores and protects your personal data when you visit our website, purchase or book our services, attend our workshops, subscribe to our communications, contact us, or otherwise interact with us online.
 
We process personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and applicable Portuguese data protection legislation.
 
1. Who is responsible for your personal data?
 
The entity responsible for the processing of your personal data is:
CLAVE DE SOLSTICIO
NIF: 519554760
Email: hello@plurastudio.co
Registered address: Rua Ricardo Espírito Santo 6, 5C, 1200-791, LISBOA
 
For any questions about this Privacy Policy or how we process your personal data, please contact us at hello@plurastudio.co.
 
2. What personal data do we collect?
 
Depending on how you interact with Plural Studio, we may collect the following information:

When you book a workshop
We may collect:

• Name

• Email address

• Telephone number, where provided

• Workshop and booking details

• Information you provide through the booking form

• Payment and transaction information

• Any other information you voluntarily provide to us in connection with your booking
   

When you contact us
If you contact us by email, through our website or through another communication channel, we may collect your name, contact details and the contents of your communication.

When you subscribe to our communications
If you subscribe to our newsletter, waitlist or other marketing communications, we may collect your name, email address and communication preferences.
 
When you use our website
We may automatically collect certain technical and usage information, including your IP address, browser type, device information, pages visited, approximate location derived from your IP address, and information about how you interact with our website.

This information may be collected through cookies, pixels and similar technologies.
 
3. How do we collect your personal data?
 
We may collect personal data when you:

• Visit or browse our website;

• Book a Plural Studio workshop;

• Make a payment through our website;

• Subscribe to our newsletter or waitlist;

• Contact us;

• Submit a form;

• Interact with our website or advertisements through cookies, pixels or similar technologies.
   

4. Why do we use your personal data?
 
We may use your personal data for the following purposes:
 
To provide our services
We use your information to manage and fulfil workshop bookings and other services requested by you.
This includes:

• Processing bookings and payments;

• Sending booking confirmations and relevant information;

• Managing workshop attendance;

• Contacting you regarding changes, cancellations or other matters relating to your booking;

• Providing customer support.
   

To communicate with you
We may contact you regarding your bookings, purchases, enquiries or other services you have requested.
Where you have provided the appropriate consent, we may also send you marketing communications about Plural Studio, including new workshops, events, products, announcements and other updates.

To improve our website and services
We may analyse how visitors use our website to understand website performance, improve the user experience, understand our audience and improve our workshops, services and content.

For advertising and marketing
We may use advertising and tracking technologies, including Google Ads, Google Analytics and Meta Pixel, to measure the effectiveness of our advertising campaigns, understand how visitors interact with our website and show relevant advertising.
Where required by applicable law, we will request your consent before activating non-essential advertising and analytics cookies or similar technologies.

To comply with legal obligations
We may process and retain personal data where necessary to comply with applicable legal, tax, accounting or regulatory obligations.

5. Legal bases for processing
Depending on the circumstances, we process your personal data on one or more of the following legal bases under the GDPR:

• Performance of a contract: where processing is necessary to process and manage your workshop booking or provide a service you have requested;

• Legal obligation: where we are required to process or retain information to comply with applicable laws;

• Legitimate interests: where necessary to operate, maintain, improve and protect our business and website, provided that these interests do not override your fundamental rights and freedoms;

• Consent: where we ask for your consent, including for certain marketing communications, analytics and advertising cookies or similar technologies.
   

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
 
6. Payments
 
Payments made through our website are processed using Wix Payments.
Payment information may be processed by Wix and its relevant payment service providers in order to securely process transactions, prevent fraud and comply with applicable legal and regulatory requirements.
We do not use payment information for purposes unrelated to processing and managing your transactions.
 
7. Wix
 
Our website is hosted and operated using Wix.
We use Wix services including Wix website hosting, Wix Events and other website functionality necessary to operate our business and manage workshop bookings.
Wix may process personal data on our behalf as a service provider or data processor. Wix may also use its own service providers and subprocessors to provide its services.
Personal data processed through Wix may be stored or processed in different countries, including outside the European Economic Area. Where required, appropriate safeguards are used for international data transfers in accordance with applicable data protection legislation.
For more information about how Wix processes personal data, please refer to Wix's own Privacy Policy and Data Processing Agreement.
 
8. Klaviyo
 
We use Klaviyo to manage email communications, newsletters and marketing campaigns.
If you subscribe to our newsletter, waitlist or other marketing communications, your name, email address and relevant communication information may be processed through Klaviyo.
Klaviyo may also collect information about interactions with our emails, such as whether an email was opened or a link was clicked, where permitted by applicable law.
You can unsubscribe from our marketing communications at any time by clicking the unsubscribe link in our emails or contacting us at hello@plurastudio.co.
Klaviyo may process personal data outside the European Economic Area. Where applicable, appropriate safeguards are used for international data transfers in accordance with applicable data protection law.
 
9. Google Analytics and Google Ads
 
We use Google Analytics and Google Ads to understand how visitors use our website, measure advertising performance and improve our marketing.
These services may use cookies, advertising identifiers, pixels or similar technologies to collect information about website visits and interactions.
Where required by applicable law, these technologies will only be activated after obtaining the relevant consent through our cookie consent mechanism.
Google may process information outside the European Economic Area. Such processing is subject to the safeguards and mechanisms provided under applicable data protection legislation.
 
10. Meta Pixel
 
We use the Meta Pixel to measure the effectiveness of our advertising on Meta platforms and understand how visitors interact with our website after viewing or interacting with our advertisements.
The Meta Pixel may collect information such as information about website visits, interactions and certain technical information about the device or browser used.
Where required by applicable law, the Meta Pixel will only be activated after obtaining the relevant consent through our cookie consent mechanism.
Meta may process personal data outside the European Economic Area. Such processing is subject to the safeguards and mechanisms provided under applicable data protection legislation.
 
11. Cookies and similar technologies
 
Our website uses cookies and similar technologies.
Some cookies are necessary for the website to function correctly, including cookies required for security, website functionality, bookings and payments.
We may also use non-essential cookies and similar technologies for:

• Website analytics;

• Advertising;

• Measuring advertising performance;

• Understanding website usage;

• Improving our services and user experience.

Where required by law, we will request your consent before placing or activating non-essential cookies.
You can manage your cookie preferences through the cookie consent tools available on our website and through your browser settings.
 
12. Marketing communications
 
If you subscribe to our newsletter, waitlist or other marketing communications, we may use your email address to send you information about:

• New workshops and workshop dates;

• Events;

• Products and future product launches;

• Special announcements;

• Plural Studio news and updates.

You can unsubscribe from marketing communications at any time using the unsubscribe link included in our emails or by contacting us at hello@plurastudio.co.
Unsubscribing from marketing communications does not prevent us from sending essential communications relating to an existing booking, transaction or service.
 
13. Photography and video at workshops
 
Plural Studio may occasionally take photographs or videos during workshops and events for documentation and promotional purposes.
Where identifiable individuals are featured in content used for promotional purposes, we will seek the appropriate permission or consent where required.
If you do not wish to appear in promotional photographs or videos, please let a member of the Plural Studio team know.
 
14. Who may receive your personal data?
 
We may share personal data with third-party service providers where this is necessary to operate our business and provide our services.
These may include:

• Wix;

• Wix Payments and relevant payment service providers;

• Klaviyo;

• Google and its relevant advertising and analytics services;

• Meta;

• Professional advisers, such as accountants or legal advisers, where necessary;

• Public authorities or other entities where required by law.

We only share information that is reasonably necessary for the relevant purpose.
 
15. International transfers
 
Some of our service providers may process personal data outside the European Economic Area.
Where personal data is transferred outside the EEA, we take appropriate measures to ensure that the transfer is carried out in accordance with applicable data protection law, including the use of adequacy decisions, Standard Contractual Clauses or other appropriate safeguards where applicable.
 
16. How long do we keep your data?
 
We retain personal data only for as long as necessary for the purposes for which it was collected, including to fulfil contractual, legal and accounting obligations.
Information relating to bookings, payments and transactions may need to be retained for longer periods where required by tax, accounting or other applicable legal requirements.
Marketing information will generally be retained until you unsubscribe or request its deletion, unless we have another lawful reason to retain it.
When personal data is no longer necessary, we will delete it or otherwise securely dispose of it, unless we are legally required to retain it.
 
17. How do we protect your data?
 
We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
 
18. Your rights under the GDPR
 
Depending on the circumstances and applicable law, you have the right to:

• Request access to the personal data we hold about you;

• Request correction of inaccurate or incomplete personal data;

• Request deletion of your personal data;

• Request restriction of processing;

• Object to certain processing activities;

• Request data portability where applicable;

• Withdraw consent where processing is based on consent.
   

To exercise any of these rights, please contact us at:
hello@plurastudio.co
We may need to verify your identity before processing certain requests.
You also have the right to lodge a complaint with the competent data protection supervisory authority.
In Portugal, the supervisory authority is the Comissão Nacional de Proteção de Dados (CNPD).
 
19. Children's privacy
 
Our website and services are not intentionally directed at children.
We do not knowingly collect personal data from children without an appropriate legal basis or parental/guardian involvement where required by law.
 
20. Changes to this Privacy Policy
 
We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology or applicable legislation.
When we make changes, we will update the “Last updated” date at the top of this page.
 
21. Contact us
 
If you have any questions about this Privacy Policy or how Plural Studio processes your personal data, please contact:
CLAVE DE SOLSTICIO
NIF: 519554760
Email: hello@plurastudio.co
Address: Rua Ricardo Espírito Santo 6, 5C, 1200-791, LISBOA